- We are not able to ship to locations outside of the United States.
- We are not able to ship to P.O. boxes, except for military.
- Orders placed prior to 2 p.m. ET will ship the same day (business days).
- Your credit card will not be charged until your items have shipped. For items purchased with a debit or bank card, there may be a hold or authorization placed on your card upon order confirmation.
HOSS Boot Company begins processing your order as soon as your online purchase is completed. Items are shipped once they are located in stock, your payment is approved and the shipping address is verified. Most orders leave our warehouse within one to two business days (Monday – Friday excluding holidays). For example, if you order an item on Monday, it will be shipped no later than Wednesday. After your order leaves our warehouse, delivery times vary according to the shipping method and the location of your shipping address.
We make returns and exchanges easy. Use the return authorization form included in your order and provide your name, billing and shipping address, phone number, style, size and purchase date along with the reason for your return. Any product you return must be in the same condition you received it and in the original packaging.
If you are not able to locate your return form, download one here.
Please allow three weeks for your return credit to be processed after we receive the products at our warehouse. Note: The original shipping cost is not refunded. We will notify you via email when your return has been credited back to your card.
The warehouse does not send out exchanges automatically. Your credit card will be refunded once the warehouse receives and processes your return. You may reorder at any time as these are two separate transactions.
Questions about returns? Contact customer service at 706.739.5594, Monday-Friday, from 8 a.m. 5 p.m. ET.